Unable to Create Customer Due to Errors in /payinfo/cc Validation After PS11 Upgrade
(Doc ID 2016651.1)
Last updated on FEBRUARY 28, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On : 7.5.0.11.0 version, Customer Registration
After upgrading from PS4 to PS11, the op_cust_commit_customer opcode failed to create customer and the error was pointing to the failure in op_pymt_pol_validate_cc opcode. However, the same op_cust_commit_customer opcode worked ok in PS4.
In PS4, op_pymt_pol_validate_cc was not called, since the cc_validate is set to 0 in the cm pin.conf.
In PS11, even though cc_validate is set to 0, the payment validation opcode was still called during customer registration and failed with below error.
Error snippet in cm pinlog:
Scenario:
1. In the pin.conf, set cc_validate to 0
2. In Customer Center, create a credit card account
3. Verify that the payment validation opcode PCM_OP_CUST_POL_VALID_PAYINFO still been called with above error in the log
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |