CCG Agent Component Error : ERP Username Does Not Exist Or Password Is Invalid when pressing Agent 'configure button' (Doc ID 2019221.1)

Last updated on JUNE 10, 2015

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.

Symptoms


On : 5.5.1 version, Oracle Configuration Controls Governor (CCG),
When attempting to configure agent
the following error occurs when pressing the configure button

ERROR
-----------------------
ERP Username does not exist or password is invalid.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to CCG.
2. In ERP Instances > Agent component, enter all credentials, press save > enter 3 passwords : Agent, ERP and System > press proceed; no error is seen on screen.                                                                                                                                                           
3. Press Configure button , now get error "ERP Username does not exist or password is invalid".             

Cause

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