Poor Performance - Users Hanging When Attempting to Assign Provisioning Plans to New Orders; "FWK005 parse may not be called while parsing" Errors. (Doc ID 2022467.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Symptoms

Production user reports they were attempting to create a Provisioning Plan using the New From feature.  In the meantime, other users were creating orders and attempting to assign Provisioning Plans to those orders as normal and reported the parsing errors after their client sessions had been hanging for 5+ minutes.  Below are the parsing errors received: 

Errors in GUI

Steps

The issue is intermittent. Review CAUSE section of this document for more information.


Business Impact

Serious loss of productivity

Changes

Cause

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