Login Customer Center Using Created CSR With Permission READ ONLY Role Got Error

(Doc ID 2023754.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.5.0]
Information in this document applies to any platform.


On : version, Customer Center

Error while Logging to Customer center for the CSR that is created with READ ONLY permission.

Reproducible steps:
1.  Add role "Guest Customer Center User" using Permission Center and add read only permission.
2.  Create new person xyz_5 using Permission Center
3.  Add people xyz_5 into "Guest Customer Center User
4.  Login Customer Center using xyz_5.
5.  Got "Problem constructing the contact information panel" error
6.  After ran the following change and login CC again, the error is not reported:   

update service_admin_permitteds_t set type = 2 where obj_id0 = 296104 and action = '/accounttool/tab/sharing';

Why "Problem constructing the contact information panel" error is got displayed?

Problem constructing the contact information panel"




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