Payment Tool Crashed When Arrow Keys Used To Move Between Fields And Then Data Pasted (Doc ID 2036145.1)

Last updated on AUGUST 09, 2022

Applies to:

Symptoms

On : 7.5.0.9.0 version, Payment Tool

Payment Tool crashed when arrow keys have been used to move between fields and then data pasted.

The following error error message displayed:
ERROR
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Oracle Communications Billing and Revenue Management Payment Tool Application has stopped working. A problem caused the program to stop working correctly. Please close the program.


STEPS
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The issue can be reproduced at will with the following steps:
1. Open Payment Tool (7.5):
    - Enter valid User/Password = <USER>/<PASSWORD>
    - Enter Hostname = <HOSTNAME>
    - Enter Connection Port = 11xxx
    - Database Number = 0.0.0.1
    - Select Connect.

2. Select 'Check Payment Batch' from the drop-down list and click OK: Configure Batch' screen appeared

3. How many elements in your batch: 3
    Batch Amount: 65.56
    Batch Currency: New Zealand Dollar
    Payment Channe: CHQ
    Allocation Level: <select the radio button for Bill>
    Click OK: 'Check Payment Batch' screen appeared with 3 input rows
                   the check date is defaulted
                   the specified total reflects the batch amount from the configure batch screen at the bottom of the screen there is an instruction 'Row 1: Enter or edit a payment in this row'

4. Navigate to Account Number field and enter Billing Account number = 111111 in 1st row, Copy Billing Account number (CTRL+C)

5. Arrow to Billing Account number field in 2nd row and Paste Billing Account number (CTRL+V).
 

Changes

Cause

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