Double Downgrades Scheduled if the Previous Downgrade Report is Marked as Submission Not Required (Doc ID 2041470.1)

Last updated on NOVEMBER 12, 2015

Applies to:

Symptoms

System is creating downgrade report again if the previous downgrade report is marked as submission not required

Steps to Repeat:
1. Create a reporting rule to schedule a CIOMS report to EMA agency for the cases that have serious and unlisted events
2. Create a case with serious and unlisted event and lock the case
3. System schedules a CIOMS report based on the reporting rule configured in step 1
4. Generate the report and mark the report as submitted
5. Unlock the case and add a significant follow-up
6. Mark the event as not serious, lock the case
7. System schedules a downgrade report for the initial report scheduled in step 3
8. Unlock the case and add a significant follow-up
9. Mark the downgrade report as submission not required, lock the case
10. Observe that the system schedules another downgrade report

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.