Unable to Select ERP Instance while Creating Definition : Error 500 – Internal Server Error (Doc ID 2045515.1)

Last updated on AUGUST 24, 2015

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.

Symptoms

On :  5.5.1 version, Integra Apps

When attempting to create a snapshot
the following error occurs.

ERROR
-----------------------
Error 500 – Internal Server Error
From RFC 2068 Hypertext Transfer protocol – HTTP/1.1
10.5.1.500 Internal Server Error
The Server Encountered an unexpected condition which prevented it from fulfilling the request



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the CCG
2. CCG > Workbench > Definition >
3. Create a definition for an ERP Instance

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create a Snapshot for the configured ERP instance

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms