Canceled Accounts to Receive Payments and Affect Balances
(Doc ID 2048013.1)
Last updated on JUNE 03, 2022
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On : 7.5.0.4.0 version, Accounts Receivable (AR)
There are accounts with debt that were canceled because their debts exceeded one year. When one of these accounts want to pay, the user reactivates the account, apply the payment, and then cancel it again. However, this is having an impact in reporting of canceled accounts because the date of the last status of cancellation is modified.
The requirement is that canceled accounts should be able to receive the payments so the debt can be settled without having any other impact in the account, i.e. no reactivation of the account or services, none of the status times are modified, the queues of Collections are not notified, etc.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |