Ability For Canceled Accounts To Be Able To Receive Payments And Affect The Balances (Doc ID 2048013.1)

Last updated on DECEMBER 01, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.4.0 version, Accounts Receivable (AR)

The user needs that the canceled accounts to be able to receive payments and affect the balances.

There are accounts with debt that were canceled because the time they were in debt exceeded one year. When one of these accounts want to pay, the user reactivate the account, apply the payment and then cancel it again.
This is having an impact in the reports of canceled accounts by week because the date of the last status of cancellation is modified.

The request is that the canceled accounts are able to receive the payments so the debt can be settled without having any other impact in the account, i.e. no reactivation of the account or services, none of the status times are modified, the queues of Collections are not notified, etc.


Cause

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