When I Try Do LDAP Import In CCB (Doc ID 2052516.1)

Last updated on JUNE 04, 2024

Applies to:

Goal

When doing LDAP import in Customer Care and Billing 2.4.0.2.0, the following error occurs:

KDS - 171805-707-1 2015-05-21 14:26:36,494 [[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (base.xai.XAICallHelper) Error communicating with XAI
java.io.IOException: Unauthorized
  at com.splwg.base.xai.XAICallHelper$DefaultXaiCallStrategy.getResponse(XAICallHelper.java:213)
  at com.splwg.base.xai.XAICallHelper$DefaultXaiCallStrategy.performXAICall(XAICallHelper.java:189)
  at com.splwg.base.xai.XAICallHelper.callXAIServer(XAICallHelper.java:139)
  at com.splwg.base.xai.XAICallHelper.callXAIServer(XAICallHelper.java:81)
  at com.splwg.base.domain.security.ldapImport.LdapImportHelper_Impl.queryXaiLdapServer(LdapImportHelper_Impl.java:61)
  at com.splwg.base.domain.security.ldapImport.LdapImportHelper_Impl__.CGLIB$queryXaiLdapServer$0(<generated>)
  at com.splwg.base.domain.security.ldapImport.LdapImportHelper_Impl__$$FastClassByCGLIB$$77bae0c8.invoke(<generated>)
  at net.sf.cglib.proxy.MethodProxy.invokeSuper(MethodProxy.java:215)
  at com.splwg.base.support.interception.BusinessMethodInterceptor.intercept(BusinessMethodInterceptor.java:84)
  at com.splwg.base.domain.security.ldapImport.LdapImportHelper_Impl__.queryXaiLdapServer(<generated>)

spl.properties file has ouaf.xai.HTTPBasicAuthUser=SYSUSER and ouaf.xai.HTTPBasicAuthPassword=<ENCRYPTED PASSWORD> in it and when performing:

1. Go to the XAI Inbound Service page
2. Click on the search icon for Request XS

this works successfully. Why the difference?

Solution

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