My Oracle Support Banner

Sales Order Response Query -- Regarding RootParentSalesOrderLineIdentification , InstalledProductIdentification Are Sent In The response (Doc ID 2058663.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.


Customer using the OSM O2C PIP cartridge for our implementation.

This is regarding RootParentSalesOrderLineIdentification , InstalledProductIdentification are sent in the response to RCRM (Siebel) only when the MOLI(Main/Root Order line Item) status is complete.

The current O2C PIP code UpdateSalesOrderStatusFunction. Xqy has the logic to populate these fields only when the MOLI(Main/Root Order line Item) status is complete. Customer would like to understand the rationale behind this logic being build and any impacts foreseen to AIA or Siebel if the condition is removed and these fields are sent upstream for all the responses that are sent to upstream irrespective of the status.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.