EGRC 8.6.5.9500: Reset Script Provide in Note 1359078.1 Fails With 'Could not find or load main class oracle.apps.grc.utility.admin.PasswordManager'. (Doc ID 2069222.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Enterprise Governance, Risk, and Compliance Manager - Version 8.6.5 and later
Oracle Application Access Controls Governor - Version 8.6.5 and later
Oracle Transaction Controls Governor - Version 8.6.5 and later
Information in this document applies to any platform.

Symptoms

On : GRC 8.6.5.9500 version, Others

In Oracle Application Access Controls Governor (AACG), models and controls define conflicts among duties that can be assigned in a company’s applications, and identify users who have access to those conflicting duties.
AACG can also implement “preventive analysis” — it can evaluate controls as duties are assigned to users of the company’s applications, preventing them from gaining risky access.

GRC 'admin' user is not active and not able to login to GRC URL. When tried to reset password as per Doc 1359078.1, getting below error.

Findings:
-------------
$ export PATH=$JAVA_HOME/bin:$PATH
$ export CLASSPATH=$CLASSPATH:$JAVA_HOME/lib
$ pwd
/talq3o/fmw/product/12/grc865_9121/grc/WEB-INF/lib
$ ls *passw*
GRC_reset_password.sh
$ ./GRC_reset_password.sh $MW_HOME/wlserver/server/lib


================================================
Oracle Fusion GRC 8.6.3.x Reset Password Utility
================================================

Executing java -classpath ./*:/talq3o/fmw/product/12/wlserver/server/lib/* oracle.apps.grc.utility.admin.PasswordManager
Error: Could not find or load main class oracle.apps.grc.utility.admin.PasswordManager


ERROR
-----------------------
Error: Could not find or load main class oracle.apps.grc.utility.admin.PasswordManager

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Make GRC admin user inactive or locked.
2. Follow below note and execute steps to reset the admin password.
EGRCC/EGRCM863 Onwards On Weblogic/Tomcat: Admin User Password Reset Script. (Doc ID 1359078.1)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to reset the admin password and can not login to GRC application with admin user.

Cause

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