CCG Agent Username Already Exists Or Password Is Invalid (Doc ID 2070416.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 8.6.5 version, Installation

CCG Agent Username already exists or password is invalid

After staging EBS refresh, the ebs dataase sid, port , service names are all changed. When create a new ERP instance in CCG for the mentioned requirement below error could be found when configure the CCG Agen.

ERROR
-----------------------
CCG Agent Username already exists or password is invalid

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Administrator > ERP Instances.
2. Create a new ERP instance.
3. Configure CCG Agent.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot configure CCG Agent for the ERP instance.

Cause

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