Connection Redesign Blanks Originating/Terminating Locations & Net/Elements of Prior Circuit Issues (Doc ID 2070561.1)

Last updated on AUGUST 17, 2022

Applies to:

Symptoms

PROBLEM STATEMENT
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Customer having problems when re-designing a connection: previous issues lost the originating network.

STEPS
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1. In Connection Design – search for connection for a Virtual (BW) connection
    Check  Design for Current Issue shows as OK

2. Save as New Issue

3. Go to the Schematic Design for the connection

4. Click on Redesign Connection
  Immediately after responding Yes, MSS clears the Originating/Terminating Locations and Network/Elements

5. On clicking a prior Issue – MSS displays an error message:
  The Originating Element has not been selected

6. Clicking OK shows that Issue … also cleared of Originating/Terminating information
  This message shows up every time you change to a different Issue Number

During the provisioning of the order to create the connection, the following behavior was found:

7. After the Originating/Terminating data is cleared, trying to get back to Issue #1 – got this error messages
  a. The Originating Element has not been selected.
  b. A data-related error occurred. Please ....
  No design found for design id ' 486344' type GLR.
  c. No design found for design id '486344' type GLR.

  »» After that MSS shows a blank Connection Summary window

8. Clicking the Additional Details, Properties or CLR/DLR Design links causes MSS to crash with Error 2.
  Error Number 2.
  Error text = Null object reference.
  Window/Menu?Object = u_tab_cd_virtual_addldetail.
  Error Object/Control = u_tab_cd_virtual_addldetail.
  Script = oe_retrieve.
  Line in Script = 8.

BUSINESS IMPACT
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This is an undesired behavior on the tool

WORKAROUND
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Redesign the connection from the beginning

Changes

Cause

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