Customer receives ORA-1017: invalid username/password error when requesting ODM transactions

(Doc ID 2083512.1)

Last updated on MARCH 26, 2018

Applies to:

Oracle Health Sciences InForm Adapter - Version 1.3.4 and later
Information in this document applies to any platform.

Symptoms

 Customer attempts to get ODM transactions via the Inform Adapter for a particular study, but ORA-1017: invalid username/password message is received.

Changes

 Has the study been moved to a new database server? if so, this could cause the issue if the Inform Adapter registration has not been updated.

Cause

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