Customer receives "ORA-1017: invalid username/password" error when requesting ODM transactions (Doc ID 2083512.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Health Sciences InForm Adapter - Version 1.3.4 to 1.3.7 [Release 1.3.0]
Information in this document applies to any platform.

Symptoms

 Customer attempts to get ODM transactions via the Inform Adapter for a particular study, but "ORA-1017: invalid username/password" message is received.

Changes

 Has the study been moved to a new database server? if so, this could cause the issue if the Inform Adapter registration has not been updated.

Cause

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