Unable To Open Attachments On MDT Due To Incorrect File Type Configuration (Doc ID 2090219.1)

Last updated on DECEMBER 17, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0 and later
Information in this document applies to any platform.

Symptoms

On : MWM v2.2

When working with an attachment from a host system, the file makes it into MWM and can be viewed from the activity server side. When clicking on the Open attachment button in the attachment zone on the activity page, the user is presented with the option to open or save it which works great. However, when the crew tries to view the attachment on the MDT, they click download, then open. The file is submitted to MWM as 'file1' without a file extension.  This is a .png formatted image file but the download process saves it locally as a .jpg file.  When opening it, IE does not open it but instead, shows a black X mark on the page. When the file is copied and pasted to another browser, say Chrome or Firefox, it works fine. In order to get it to work in IE, we have to rename the image file to a .PNG and then it works with IE.

ERROR
-----------------------
Black 'X' in IE since the image cannot be loaded by the browser

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Download attachment on the MDT
2. Open the attachment

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms