My Oracle Support Banner

Troubleshooting Errors Received When Logging into OFSAA in an EPM Environment (Doc ID 2093944.1)

Last updated on MAY 25, 2021

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Purpose

The purpose of this troubleshooting document is to provide a list of known issues encountered when logging into OFSAA as a part of an Asset Liability Management (ALM), Profitability Management (PFT), or Funds Transfer Pricing (FTP) environment.

Important: If your issue is not listed below, please open a Service Request and provide the following logs:

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
 Issue 1: OFSAA 7.3.5: [11777] User ID/Password Is Invalid' Error & Version is Blank on OFSAA Login Screen
 Issue 2: Could not retrieve list of languages from Server Error on Web Page
 Issue 3: Cannot Open OFSAA Login Page in Internet Explorer 8 - Screen Disappears
 Issue 4: 'This Page Can't Be Displayed' Error When Connecting to OFSAA Login Screen
 Issue 5: 'HTTP Status 404 - /<context>/' Message When Trying to Log into OFSAA
 Issue 6: Error Found :java.io.FileNotFoundException: FICWeb.cfg (No such file or directory)
 Issue 7: Java.lang.IllegalArgumentException: Document base does not exist or is not a readable directory
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.