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Troubleshooting Errors Received When Logging into OFSAA in an EPM Environment (Doc ID 2093944.1)

Last updated on APRIL 22, 2023

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)


The purpose of this troubleshooting document is to provide a list of known issues encountered when logging into OFSAA as a part of an Asset Liability Management (ALM), Profitability Management (PFT), or Funds Transfer Pricing (FTP) environment.

Important: If your issue is not listed below, please open a Service Request and provide the following logs:

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Issue 1: OFSAA 7.3.5: [11777] User ID/Password Is Invalid' Error & Version is Blank on OFSAA Login Screen
 Issue 2: Could not retrieve list of languages from Server Error on Web Page
 Issue 3: Cannot Open OFSAA Login Page in Internet Explorer 8 - Screen Disappears
 Issue 4: 'This Page Can't Be Displayed' Error When Connecting to OFSAA Login Screen
 Issue 5: 'HTTP Status 404 - /<context>/' Message When Trying to Log into OFSAA
 Issue 6: Error Found FICWeb.cfg (No such file or directory)
 Issue 7: Java.lang.IllegalArgumentException: Document base does not exist or is not a readable directory

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