My Oracle Support Banner

Order Failed Event Received From ASAP Is Not Handled By OSM, As A Result In-progress Count Grows In OSM (Doc ID 2096402.1)

Last updated on JANUARY 30, 2024

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.


60% of orders are failing with the following exception in ASAP. Orders remain in a Failed state in ASAP, but the responses are not reaching OSM. OSM in-progress order count is growing.

FAIL:javax.xml.bind.UnmarshalException - with linked
  exception: [org.xml.sax.SAXParseException: The element type
  "DeviceFilter" must be terminated by the matching
  end-tag "".]


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.