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How To Get Sound Notifications For New Email Using .wav or .ogg Files? (Doc ID 2097570.1)

Last updated on AUGUST 25, 2023

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Information in this document applies to any platform.


Unable to get the sound notifications to work with .wav and .ogg files.

By default, you get sound notifications when mp3 files are used.

The goal is to get sound notifications with any audio extension file when an email arrives.

Configuring Convergence to play a sound notification when a new email or instant message is received was introduced in Convergence 3.0.1.
The Convergence online Help includes instructions for enabling this feature under Home > Options > Setting Global Preferences > How Do I Set Sound Notifications?



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