Error - Number of Payment periods field in missing (Doc ID 2097828.1)

Last updated on JANUARY 25, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.2.0 version, SW - System Wide

When attempting to create a Loan SA through an Order,
the following error occurs.

ERROR
-----------------------
Number of Payment periods field in missing (Message number 3, 253)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a maintenance contract for which the type has been specified "Special Role Flag"=LOAN via the application form
2. When click on "Complete" in the "Order Confirmation Package" the reported error is retrieved.

BUSINESS IMPACT
-----------------------
User cannot create Loan SA through an Order as the business requires.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms