Entity Ids Are Not Being Passed When Navigating Thru Pages In CC&B 2.5 (Doc ID 2103834.1)

Last updated on FEBRUARY 22, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Goal

In older CC&B versions, user can navigate from one page to another while passing the Entity Id. User won't need to do a search on the new page. Example: If user is in the Person page and he/she navigates to the Account page, CC&B will automatically search for the Accounts of that Person. This is possible because the Person Id is passed to the Account page.

In 2.5, when user navigates to different pages, at some point, CC&B won't be able to pass the Entity Ids anymore. This normally occurs on the "dashboard area" and "zones".
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms