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Unable to unlock cases due to errors during case unlock (Doc ID 2106948.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.0.1 to 8.0.1 [Release 8.0]
Information in this document applies to any platform.
***Reviewed for currency: 15-AUG-2017***

Symptoms

 The system will either throw an error or hang  during case unlock

Steps to Repeat:

  1. Upgrade from 6.0.x to 8.0.1 Release of Argus (Database)
  2. Launch Argus and attempt to lock a case.
  3. Schedule Reports against the case. 
  4. Before the reports are generated, unlock the case.
  5. Observe that the system will either throw an error or hang

 

Cause

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In this Document
Symptoms
Cause
Solution


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