My Oracle Support Banner

Unable to unlock cases due to errors during case unlock (Doc ID 2106948.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Argus Safety - Version 8.0.1 to 8.0.1 [Release 8.0]
Information in this document applies to any platform.
***Reviewed for currency: 15-AUG-2017***

Symptoms

 The system will either throw an error or hang  during case unlock

Steps to Repeat:

  1. Upgrade from 6.0.x to 8.0.1 Release of Argus (Database)
  2. Launch Argus and attempt to lock a case.
  3. Schedule Reports against the case. 
  4. Before the reports are generated, unlock the case.
  5. Observe that the system will either throw an error or hang

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.