Blank Page After Users Login to a Newly Cloned OFSAA Environment

(Doc ID 2111657.1)

Last updated on NOVEMBER 06, 2017

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3.3.0.0 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3.3, after cloning the production environment to a test environment, when users log in at the OFSAA login page, they get sent to a blank page.  See below:

 

The screen is completely blank after the login.

The following error exists in the SMSService.log from $FIC_APP_HOME/common/FICServer/logs:

[UMMLOG] Feb 17,16 16:21:21 : [INFORMATIONDOMAINSERVICES][ClsUCntSecUtilFuncs] Exception while trying to decrypt string  :javax.crypto.BadPaddingException: Given final block not properly padded
[UMMLOG] Sep 11,13 17:03:56 : [CSSMSSERVICES]
java.lang.Exception: [ClsUCntSecUtilFuncs] Error in decryption
javax.crypto.BadPaddingException: Given final block not properly padded
       at com.iflex.fic.util.ClsUCntSecUtilFuncs.decrypt(ClsUCntSecUtilFuncs.java:78)
       at com.iflex.fic.ficserver.services.sms.CSSMSServices.getResPass(CSSMSServices.java:412)
       at com.iflex.fic.ficserver.services.sms.SMSServiceProvider.handleRequest(SMSServiceProvider.java:758)
       at com.iflex.fic.newservice.ServiceProxy.invokeService(ServiceProxy.java:184)
       at com.iflex.fic.newservice.NewServiceMaster.provideService(NewServiceMaster.java :211)
       at com.iflex.fic.newservice.DynamicServiceManager.provideService(DynamicServiceManager.java:296)
       at com.iflex.fic.ficserver.JavaRequestHandler.handleRequest(JavaRequestHandler.java:546)
       at com.iflex.fic.ficserver.JavaSocketConnection.run(JavaSocketConnection.java:202

As a result of the issue, users cannot access the test environment.

Cause

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