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Not Able to Perform Topup Using Customer Center (Doc ID 2116634.1)

Last updated on SEPTEMBER 16, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.14.0 version, Voucher Manager

Topup failed with error message "Cannot validate Voucher" on Customer Center.

STEPS
-----------------------
1. Customer having data service
2. Balance group has Account level and service level
3. Data service is having balance group
4. Deal created for data service as shown below which will be used for creating vouchers.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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