Inactive Accounts Due To Bad Credit Card Number Do Not Enter Collections (Doc ID 2117473.1)

Last updated on AUGUST 28, 2023

Applies to:

Goal

On : 7.5.0.0.0 version, Accounts Receivable (AR)

Scenario:

* Create a credit card account.
* Put a credit card on the account that will get rejected.
* Perform a $40 debit account adjustment.
* Now move PVT to next BDOM and run billing.
* As the adjustment item is not directly associated to a bill, the $40 shows up as "previous_total", and the "due" of the bill is $0
* This $40 will not be paid as we put a bad credit card number on the account.
* Now, the "total due" for the account is $40 but the "due" of the bill is $0, as there are no items directly associated to it.
* Thus the 'overdue bills' query of Collections (fm_collections_select_overdue_bills) never picks up this account.

Question:

Because the item associated with a debit adjustment (/item/adjustment) is not associated to a bill, an account with a debit balance due to such an adjustment (or other /item types that do not associate to a bill) will never go into collections.
Is this a product defect?
 

Solution

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