SRDC Collecting Diagnostic Data to Troubleshoot Oracle Utilities Work and Asset Management V1 Database Instance Issues
(Doc ID 2118475.1)
Last updated on JUNE 01, 2018
Applies to:Oracle Utilities Work and Asset Management
Information in this document applies to any platform.
The process outlined below will guide the user through collecting diagnostic data, which will help Support narrow down the cause of your problem.
When reporting an Oracle Utilities Work and Asset Management V1 Database Instance Issue it is necessary to provide the steps taken during your installation process.
This information is needed in conjunction with all applicable log files.
Failure to provide this information at the time of reporting the issue greatly increases the time required to resolve your issue.
Safe Harbor Statement: Oracle will use this information to help diagnose the cause of the issue. In many cases this set of information will be sufficient for diagnosis - in some cases additional specific diagnostic data may be required at a later stage.
This SRDC process applies to:
Operating System: Windows and Linux
Application: WAM Application deployed on Oracle WebLogic and Forms\Reports servers
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