File Manager Fails to start due to error 401 Unauthorized (Doc ID 2121453.1)

Last updated on MAY 09, 2023

Applies to:

Symptoms

On : 9.3.5.0 version, Folders, Files & Attachments

When attempting to start File Manager,
the following error occurs.

ERROR
-----------------------

com.sun.xml.ws.client.ClientTransportException: The server sent HTTP status code 401: Unauthorized
at com.sun.xml.ws.transport.http.client.HttpTransportPipe.checkStatusCode(HttpTransportPipe.java:314)
at com.sun.xml.ws.transport.http.client.HttpTransportPipe.createResponsePacket(HttpTransportPipe.java:263)
at com.sun.xml.ws.transport.http.client.HttpTransportPipe.process(HttpTransportPipe.java:221)
at com.sun.xml.ws.transport.http.client.HttpTransportPipe.processRequest(HttpTransportPipe.java:136)
at com.sun.xml.ws.transport.DeferredTransportPipe.processRequest(DeferredTransportPipe.java:139)
at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:1063)
at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:979)
at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:950)
at com.sun.xml.ws.api.pipe.Fiber.runSync(Fiber.java:825)
at com.sun.xml.ws.client.Stub.process(Stub.java:443)
at com.sun.xml.ws.client.sei.SEIStub.doProcess(SEIStub.java:174)
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119)
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:102)
at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:154)
at com.sun.proxy.$Proxy58.encrypt(Unknown Source)
at com.agile.webfs.service.client.WebServiceWrapper.encrypt(WebServiceWrapper.java:347)
at com.agile.webfs.components.common.InitServlet.encryptIFSUserPassword(InitServlet.java:209)
at com.agile.webfs.components.common.InitServlet.checkBootIdentity(InitServlet.java:175)
at com.agile.webfs.components.common.InitServlet.init(InitServlet.java:71)
at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1231)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1144)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1031)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4914)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5201)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:725)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:701)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:717)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:586)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1750)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logon machine of File Manager
2. Run command $AGILE_HOME/FileManager/bin/startup.sh
3. Error occurs in File Manager log

Cause

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