Upon Submission of Negative Payment for an Account with Billed Credit, Refund Item Failed to be Created
(Doc ID 2124339.1)
Last updated on MAY 09, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.1.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]Information in this document applies to any platform.
Symptoms
On Oracle Communications Billing and Revenue Management version 7.4.0.14.0, when an account is closed (which has remaining billed credit), attempting to execute a refund for the account by calling custom opcode of XXX_OP_PYMT_POL_PAYMENT_POSTING with payment amount equivalent to the full amount of billed credit of the account is failing with the following error:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |