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Upon Submission of Negative Payment for an Account with Billed Credit, Refund Item Failed to be Created (Doc ID 2124339.1)

Last updated on AUGUST 08, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.1.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management version 7.4.0.14.0, when an account is closed (which has remaining billed credit), attempting to execute a refund for the account by calling custom opcode of XXX_OP_PYMT_POL_PAYMENT_POSTING with payment amount equivalent to the full amount of billed credit of the account is failing with the following error:

E Wed Sep 30 15:42:06 2015 hostname cm:13631778 cm_utils.c(130):1577 1:hostname:testnap:11927790:1:10001:1443638525:1
cm_pre_pcm_op: invalid opcode 439

E Wed Sep 30 15:42:06 2015 hostname cm:13631778 fm_bill_item_refund.c:582 1:hostname:testnap:11927790:1:10001:1443638525:1

op_bill_item_refund error
<location=PIN_ERRLOC_CM:3 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_BAD_OPCODE:36>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

E Wed Sep 30 15:42:06 2015 hostname cm:13631778 fm_bill_rcv_payment.c:1981 1:hostname:testnap:11927790:1:10001:1443638525:1
fm_bill_call_item_refund error
<location=PIN_ERRLOC_CM:3 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_BAD_OPCODE:36>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

E Wed Sep 30 15:42:06 2015 hostname cm:13631778 fm_bill_rcv_payment.c:908 1:hostname:testnap:11927790:1:10001:1443638525:1
op_bill_rcv_payment error
<location=PIN_ERRLOC_CM:3 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_BAD_OPCODE:36>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

E Wed Sep 30 15:42:06 2015 hostname cm:13631778 custom_pymt_pol_payment_posting.c:512 1:hostname:testnap:11927790:1:10001:1443638525:1
XXX_pymt_pol_payment_posting error
<location=PIN_ERRLOC_FLIST:6 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_NONE:0>
<field num=PIN_FLD_ERR_BUF:13,1 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

Cause

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