Upon Submission of Negative Payment for an Account with Billed Credit, Refund Item Failed to be Created (Doc ID 2124339.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.1.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.4.0.14.0 version, Payments

An account is closed and has remaining billed credit. Refund was executed for the account by calling custom opcode of XXX_OP_PYMT_POL_PAYMENT_POSTING with payment amount equivalent to the full amount of billed credit of the account.

The execution failed due to the following error:

 

Changes

 

Cause

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