Unable to Install Outlook Connector 9 on Microsoft Windows 7 64 Bit with Outlook 2010 64 Bit

(Doc ID 2127898.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 9.0.0 to 9.0.0 [Release 9.0]
Information in this document applies to any platform.


Consider a scenario where the administrator is trying to install Oracle Communications Connector for Microsoft Outlook (OC) version on MS-Windows 7 PC with Outlook 2010 after installing the 64-bit Visual C++ Redistributable for Visual Studio 2012.

When the attempt is made to run the end-user package, it starts the installation fine.  However, once the mailbox information is provided, it crashes with the following error / messages displayed on screen:



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