Unable to Install Outlook Connector 9 on Microsoft Windows 7 64 Bit with Outlook 2010 64 Bit (Doc ID 2127898.1)

Last updated on APRIL 20, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 9.0.0 to 9.0.0 [Release 9.0]
Information in this document applies to any platform.

Symptoms

Consider a scenario where the administrator is trying to install Oracle Communications Connector for Microsoft Outlook (OC) version 9.0.0.1.0 on MS-Windows 7 PC with Outlook 2010 after installing the 64-bit Visual C++ Redistributable for Visual Studio 2012.

When the attempt is made to run the end-user package, it starts the installation fine.  However, once the mailbox information is provided, it crashes with the following error / messages displayed on screen:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms