OPPM Error After Machine Has Been In Sleep Mode (Doc ID 2129246.1)

Last updated on MARCH 02, 2017

Applies to:

Primavera Portfolio Management - Version 15.1.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to work in OPPM after the machine has been in Sleep Mode,
the following error occurs.

ERROR
-----------------------
Version: 15.1.9319
System encountered an error, please contact system administrator with reference id = d979c7e0-f9ca-4841-85cc-901fb621ab72
Error is: Operation Failed- System Error

OR

xmlhttp GET failed.
URL = ../adminui/getActionQueueInfoForHeader.aspx?ts=1459779751534
Status = 12007


Logs show:
/Trace>

Could not set portfolio hierarchy
USERID: 292
DEADLOCK DETECTED: False

&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psSecurityException: Security Violation
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psSecurityObj.VerifySecurity.verifyObjectSecurity(Int32 iUserID, Int32 iObjectType, Int32 iObjectID, Int32 iObjectID1, Int32 iSecurityStateBit, Boolean iIgnoreSecurityViolationOnce, Int32 iCreatedObjectType, String iObjectName)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psSecurityObj.VerifySecurity.verifyObjectSecurity(Int32 iUserID, Int32 iObjectType, Int32 iObjectID, Int32 iObjectID1, Int32 iSecurityStateBit, Boolean iIgnoreSecurityViolationOnce, Int32 iCreatedObjectType)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psPortfolioObj.Hierarchy.verifySecurityOnDeletedParentPortfolios(Int32 iSonPortfolioID, psArrayList iPortfoliosID)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psPortfolioObj.Hierarchy.canUpdateHierarchy(Int32 iPortfolioID, Int32 iSecurityParentPortfolioID, psArrayList iAddParentsID, psArrayList iRemoveParentsID, psArrayList iAddChildrenID, psArrayList iRemoveChildrenID, psArrayList iAddDependentsID, psArrayList iRemoveDependentsID, psArrayList iAddDependOnMeID, psArrayList iRemoveDependOnMeID, Boolean iNeedToCheckCircles, Boolean iNewCreatedObject, Boolean iOverrideSecurity)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psPortfolioObj.Hierarchy.updateHierarchy(Int32 iPortfolioID, Int32 iSecurityParentPortfolioID, psArrayList iAddParent

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work in OPPM after the machine has been in Sleep Mode.

Cause

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