OPPM Error After Machine Has Been In Sleep Mode (Doc ID 2129246.1)

Last updated on OCTOBER 16, 2023

Applies to:

Symptoms

When attempting to work in OPPM after the machine has been in Sleep Mode,
the following error occurs.

ERROR
-----------------------
Version: 15.1.9319
System encountered an error, please contact system administrator with reference id = d979c7e0-f9ca-4841-85cc-901fb621ab72
Error is: Operation Failed- System Error

OR

xmlhttp GET failed.
URL = ../adminui/getActionQueueInfoForHeader.aspx?ts=1459779751534
Status = 12007

Logs show:
/Trace>

Could not set portfolio hierarchy
USERID: 292
DEADLOCK DETECTED: False

&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psSecurityException: Security Violation
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psSecurityObj.VerifySecurity.verifyObjectSecurity(Int32 iUserID, Int32 iObjectType, Int32 iObjectID, Int32 iObjectID1, Int32 iSecurityStateBit, Boolean iIgnoreSecurityViolationOnce, Int32 iCreatedObjectType, String iObjectName)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psSecurityObj.VerifySecurity.verifyObjectSecurity(Int32 iUserID, Int32 iObjectType, Int32 iObjectID, Int32 iObjectID1, Int32 iSecurityStateBit, Boolean iIgnoreSecurityViolationOnce, Int32 iCreatedObjectType)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psPortfolioObj.Hierarchy.verifySecurityOnDeletedParentPortfolios(Int32 iSonPortfolioID, psArrayList iPortfoliosID)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psPortfolioObj.Hierarchy.canUpdateHierarchy(Int32 iPortfolioID, Int32 iSecurityParentPortfolioID, psArrayList iAddParentsID, psArrayList iRemoveParentsID, psArrayList iAddChildrenID, psArrayList iRemoveChildrenID, psArrayList iAddDependentsID, psArrayList iRemoveDependentsID, psArrayList iAddDependOnMeID, psArrayList iRemoveDependOnMeID, Boolean iNeedToCheckCircles, Boolean iNewCreatedObject, Boolean iOverrideSecurity)
  at ProSight.Portfolios.BusinessLogic.Infrastructure.Objects.psPortfolioObj.Hierarchy.updateHierarchy(Int32 iPortfolioID, Int32 iSecurityParentPortfolioID, psArrayList iAddParent

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work in OPPM after the machine has been in Sleep Mode.

Cause

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