Discrepancy Between Item and Journal Wherein Journal_t is not Updated Correctly (Doc ID 2132078.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Discrepancy between Item and Journal, journal_t not updated correctly.

Due to this reason $500K discrepancy identified between what was billed and what reported to GL (journal_t) .

From analyzing the data it was found that the discrepancies are for data usage type (‘/service/telco/gsm/gprs’) which are not updating journal_t as expected.

For example :

Bill poid id 11592820174885 have 4 data usage items with discrepancy

AR_BILL_OBJ_ID0 ITEM_OBJ_ID0 ACCOUNT_OBJ_ID0 EFFECTIVE_DATE SERVICE_OBJ_TYPE ITEM_TOTAL JOURNAL_NET DIFF

11592820174885 11592817516952 264259411382 27/09/2015 /service/telco/gsm/gprs 154.7 135.13 19.57
11592820174885 11592839463728 264294698785 27/09/2015 /service/telco/gsm/gprs 14.22 11.07 3.15
11592820174885 11592820175461 264280980805 27/09/2015 /service/telco/gsm/gprs 274.14 219.45 54.69
11592820174885 11592817509230 264329448636 27/09/2015 /service/telco/gsm/gprs 3.48 3.31 0.17

DB_AR_NET_AMT is having discrepancy , but DB_AR_DISC_AMT is correctly updated.

Note:
Non-Currency JOURNALING is disabled in customer environment on month of September.
It is a multi schema implementation on 7.5 PS8.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms