My Oracle Support Banner

Event Adjustment Incorrect When Event Has Discount Balance Impacts (Doc ID 2135175.1)

Last updated on APRIL 07, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On :  7.5.0.10.0 version, Accounts Receivable (AR)

The user is doing an event adjustment on an event with total 3 Bal Impacts - the first 2 are from normal rating and the 3rd is from the Cycle Discount.

ACTUAL BEHAVIOR  
---------------------------
When calling event adjustment, the input to act_usage does not have total 3 Bal Impacts. Discount Bal Impacts is missing and is getting adjusted in one of the normal rating Bal Impacts.

EXPECTED BEHAVIOR
---------------------------
It is expected to get 3 Bal Impacts in the input flist to act_usage, the same way as in the main charge event.

STEPS
---------------------------
1. Call customized opcode "op_XXX_srvc_adjust_event" to do the adjustment, which is internally calling PCM_OP_AR_EVENT_ADJUSTMENT.
2. The discount is a normal Cycle discount on cycle_forward_monthly event and which applies 5% discount on the main charge event.

Steps in OOB:

1. Create a product with 2 bal_impacts
    • GLID 102 : 10 USD
    • GLID 104 : 5 USD
2. Create a discount gives 40% discount for GLID 102
3. Create account with IP service plan
4. Purchase the discount and the product
5. Call PCM_OP_AR_EVENT_ADJUSTMENT using this flist:

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.