PROFILE_NOT_EXISTS error appears when viewing PMDA E2B final report with status "Approved"
(Doc ID 2142340.1)
Last updated on JULY 13, 2023
Applies to:
Oracle Life Sciences Argus Safety Japan - Version 7.0.7 to 8.1 [Release 7.0.0 to 8.1]Information in this document applies to any platform.
Symptoms
When viewing PMDA E2B final reports with status "Approved" from the E2B viewer, PROFILE_NOT_EXISTS error appears.
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Steps to replicate:
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1. Create a new case
2. Enter the mandatory value
3. Book-in
4. Open the case
5. Enter the mandatory value for PMDA E2B
6. Save the case
7. Go to the regulatory report tab
8. Schedule initial PMDA E2B
9. Save the case
10. Lock the case
11. Click the final link to generate the report
12. Close this report
13. Save the case
14. The generated date has been set
15. Open the report details and change the report status to "Approved"
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Scenario#1: Not Close E2B viewer for Draft before displaying final report
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16. Click the DRAFT link
17. E2B report displays properly
18. Change the view format to others
(For example, if the report is currently displayed in I-DECODE view mode, change to I-SGML or J-SGML view mode)
19. Keep open the E2B viewer which shows the draft report
20. Click the FINAL link
21. E2B report displays properly
22. Change the view format
(For example, if the report is currently displayed in I-DECODE view mode, change to I-SGML or J-SGML view mode)
23. Close the E2B viewer for the draft report (by clicking the [X] in the IE tab or press [Close] button in the bottom of E2B viewer)
24. For the final report, change the view format to others again
(For example, if the report is currently displayed in I-SGML view mode, change to I-DECODED or J-DECODED view mode)
PROFILE_NOT_EXISTS error appears
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Scenario#2: Close E2B viewer for Draft before displaying final report
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Repeat Step#1-15
16. Click the DRAFT link
17. E2B report displays properly
18. Change the view format to others
(For example, if the report is currently displayed in I-DECODE view mode, change to I-SGML or J-SGML view mode)
19. Close the E2B viewer which shows the draft report
20. Click the FINAL link
PROFILE_NOT_EXISTS error appears
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |