CHARGED_TO_T Not Aligning With NEXT_BILL_T (Doc ID 2143148.1)

Last updated on JANUARY 14, 2025

Applies to:

Symptoms

Requirement : One product should support multiple billing frequencies and should be able to charge the customer in advance as per customer's request.

Customer has only 1 product of specific type. Customer can request for monthly, quarterly, semi-annual or annual billing frequency. Customer can change billing frequency at any time.
 
Expected behavior: 
Since the customer changed his billing frequency in May, his quarterly event charged_to_t should be 14-Aug similar to Next_Bill_t.


Steps to reproduce:
1. Monthly recurring charge (MRC) product configured with monthly and quarterly cycle forward events.
2. Customer created and service activated on 20-April.
    accounting date of month (DOM) is 14.
    Bill_when = 1.
3. Customer charged cycle_forward_monthly fees from 20-Apr to 14-May.
4. Customer billed for first time on 14-May. His next_bill_t is 14-June.
5. On 25-May, Customer changed his bill_when to Quarterly. His next_bill_t changes to 14-August.

Actual behavior:
On 14-June, pin_cycle_forward is executed cycle_forward_quarterly event is generated with charged_from_t = 14-June and charged_to_t = 14-Sept.

Changes

Cause

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