Search Results Not Retained While Navigating Back From History (Doc ID 2143176.1)

Last updated on OCTOBER 10, 2022

Applies to:

Symptoms

On : 4.3.0.1.0 version

For a zone configured with multi select turned on, search results do not appear when the user performs a navigation by clicking a hyperlink in one of the search result rows and then returns back.

Although the filters are properly restored on returning back to the zone, clicking on the search button may cause errors to indicate that the filter is not provided.

In CC&B, the following steps were performed:-

1. Navigate to Customer Information -> Account Management
2. Enter a Person Id and click on search.
3. In the search results, click on an Account hyperlink and navigate to Account page.
4. Click on history back button to go back to Account Management page.
At this stage it was observed that:-
a. Results area is not retained from history while navigating back.
b. Although the person Id is populated, Clicking on the refresh button causes the error "Person Id is required".

This behavior can be replicated on all the zones where Multi-select is turned on.

Changes

Cause

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