Single User Unable To Access Change Tracker Queries Or Change Tracker Page Does Not Load ORA-06502,ORA-00936,ORA-00907
(Doc ID 2152658.1)
Last updated on OCTOBER 10, 2023
Applies to:
Oracle Configuration Controls Governor - Version 5.5.1 and laterInformation in this document applies to any platform.
Symptoms
On : 5.5.1 version, Integra Apps
ACTUAL BEHAVIOR
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A single CCG user is unable to access change tracker queries in CCG. Upon pressing the "Change Tracker" button the page does not load and after about 1/2 hour or more, the following page gets displayed with the following text:
"The page can't be displayed Make sure the web address..."
This issue may first occur after a new query has been added by the user in the CCG applications.
EXPECTED BEHAVIOR
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Change tracker page should load for all users in a reasonable time.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to CCG (as one user experiencing the issue).
2. Workbench > CCG > press 'Change Tracker' button.
3. Page does not load for a very long time.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot extract change tracker reports.
Changes
The single user added a new CCG query to CCG applications. The query may be malformed.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |