Oracle Billing Care's Customer Assets Card not Working for Standalone Services (Doc ID 2152793.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.11.0 version, Customer Care

Oracle Billing Care's Customer Assets Card was not working for some specific accounts when opened from Billing care GUI. It gave below error in Billing Care log as following:

ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Create account via testnap without any product, but service should be there.
2. Open the account from Billing care GUI and check Customer Assets Card.


Changes

 

Cause

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