Registering an InForm Adapter in CIS Fails (Doc ID 2158096.1)

Last updated on JULY 07, 2016

Applies to:

Oracle Health Sciences CIS - Version 4.6.0 and later
Information in this document applies to any platform.
CIS is hosted behind a proxy server.

Symptoms

After installing CIS, registering an InForm Adapter fails with an error saying: Unable to successfully communicate with adapter. The URL may be invalid.

No request shows up in the web logs on the InForm Adapter machine.

The error on the CIS server shows the following:

Call to web method "CreateSimpleAdapter" failed for adapter "https://<F5 alias>/INFORMADAPTER/CentralAdmin/CentralAdminService.svc".PhaseForward.CentralAdmin.Framework.Common.Resource.CAException: Call to web method "GetAdapterInfo" failed for adapter "https://<F5 alias>/<trialname>/INFORMADAPTER/CentralAdmin/CentralAdminService.svc". ---> System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at https://<F5 alias>/<trialname>/INFORMADAPTER/CentralAdmin/CentralAdminService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it <IP address>:443
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.HttpOutput.WebRequestHttpOutput.GetOutputStream()
at System.ServiceModel.Channels.HttpOutput.Send(TimeSpan timeout)
at System.ServiceModel.Channels.HttpChannelFactory'1.HttpRequestChannel.HttpChannelRequest.SendRequest(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.CentralAdmin.Framework.CentralAdmin.CentralAdminService.GetAdapterInfo(XmlElement requestParams)
at PhaseForward.CentralAdmin.Framework.Adapter.AdapterWseWebMethodHandler.CallWebMethod(WebMethod webMethod, XmlElement request, CentralAdminServiceClient proxy, IPlatformPrincipal temporaryPrincipal) in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\AdapterWseWebMethodHandler.cs:line 126
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS() in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\ComplexAdapter.cs:line 457
--- End of inner exception stack trace ---

Server stack trace:
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS() in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\ComplexAdapter.cs:line 471
at System.Runtime.Remoting.Messaging.Message.Dispatch(Object target)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PhaseForward.CentralAdmin.Framework.Adapter.ComplexAdapter.LoadFromWS()
at PhaseForward.CentralAdmin.Framework.Adapter.SimpleAdapter..ctor(String url, String adapterDisplayName) in c:\CentralAdmin46SP2\AppServer\Framework\Adapter\SimpleAdapter.cs:line 61

 

 

Changes

CIS was recently installed.

Cause

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