CCG 5.5.1 : CT Definition Errors with ORA-06508: PL/SQL: could not find program unit being called: "AMHOME.AM_PLSQLUTIL_PKG" (Doc ID 2159004.1)

Last updated on JULY 08, 2016

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 5.5.1 version, Integra Apps

When attempting to navigate in or use CCG Application
the following error occurs.

ERROR
-----------------------
Error encountered while processing the request. Please try again.
If problem persists, please contact your System Administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the CCG
2. Workbench > CCG > Change Tracker
3. Select a query and click on Changes
or
Click on any CCG Definitions

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the CCG Application as per the business requirement

Cause

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