Mail Sent To root Delivered To Wrong Mailbox (Doc ID 2159043.1)

Last updated on JANUARY 23, 2023

Applies to:

Symptoms

Mail sent to root (ex: root@example.com) is getting delivered to the wrong mailbox.

We changed a mailAlternateAddress from one entry to another and the mail is still delivered to the old mailbox.

Changes

mailAlternateAddress: root@example.com

used to be set for the account:
dn: uid=admin_user,o=example.com,o=isp
mail: admin_user@example.com

mailAlternateAddress: root@example.com
is now set on the account:
dn: uid=user1,ou=people,o=example.com,o=isp account
mail: user1@example.com
(and was removed from the previous account)

Since the change, mail sent to root@example.com is still going to the inbox for the admin_user account instead of the user1 account.

Cause

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