JSRP Is Not Able To Handle EMPTY XML-Values In Work Orders (Doc ID 2170106.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle Communications ASAP - Version 7.0.1 and later
Information in this document applies to any platform.

Symptoms

An Order is failing with the error 'Order [xxxx] already exists and is in a state that cannot be amended'.

This work order is not even present in the SARM tables (TBL_SRQ, TBL_WRK_ORD).

The same error is being reflected into OSM.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms