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Bill Segments Not Freezing or Generating from The Bill Segments Tab (Doc ID 2175762.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


The bill segments should go to "Frozen" status, but instead the window is refreshed and the bill segments are still in "Freezable" status.



Steps To Recreate


1. Ensure Installation Options Bill Segment Freeze option is set to “Freeze At Will”.


2. Generate a Pending bill.


3. Navigate to the Bill Segment tab of the Bill Page. Select bill segment(s). Click “Freeze” button. Notice that bill segment(s) are still in Freezable status.



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