Outlook Becomes Unresponsive When Using Outlook Connector During Initial Mail Synchronization (Doc ID 2180352.1)

Last updated on SEPTEMBER 22, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 8.0.2 and later
Information in this document applies to any platform.

Symptoms

Using: Outlook Connector 8.0.2.1.0 and MS Outlook 2013

When some users use Outlook Connector, Outlook becomes unresponsive during the initial mail synchronization.  The synchronization stops and there is no way to get it completed.
Mail telemetry shows Outlook checks for folders in the user's mailbox, then starts fetching headers for some folders, and then stops.  The connection is idle and no commands are issued by Outlook.

The issue is seen with Outlook 2013, but not with Outlook 2010.

Telemetry captured during this problem shows:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms