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ArrayIndexOutOfBoundsException occurred when clicking “Show Eligibility” button on Order page (Doc ID 2181672.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework

On CCB v2.5.0.1.0

Error message appears when you select Show Eligibility from Order


Error message appears when you select 'Show Eligibility' from Order. Initially a message from webserver stating the server has encountered a problem. When you select OK, a new message appears stating 'java.lang.ArrayIndexOutOfBoundsException'. No custom component appeared in logs.

Changes

When Order campaign package eligibility IN criteria comparison value string contains multiple consecutive commas, or has trailing comma, ArrayIndexOutOfBoundsException occurred when clicking “Show Eligibility” button on Order page.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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