Error in Cancel Product: PIN_ERR_NULL_PTR
(Doc ID 2181929.1)
Last updated on MARCH 11, 2019
Applies to:Oracle Communications Billing and Revenue Management - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
On : 22.214.171.124.0 version, Subscription Management
Calling the PCM_OP_CUST_SET_STATUS to close the service failed with the error PIN_ERR_NULL_PTR.
The error in cm.pinlog:
Consider this scenario:
1) The account is a production account active since 2013 and has been successfully billed every month.
2) The product configuration has been modified with adding new rate plans in July 2016.
Originally, the product has cycle_forward_monthly event only.
After modification, the product has other cycle_forward_* ( quarterly, semi-annually, annual) events added.
3) Now, when cancelling the product by calling PCM_OP_CUST_SET_STATUS, the opcode failed with NULL Pointer.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document