CCG 5.5.1 : Please verify that TNS Entry for ERP Instance is specified in CCG Home Instance, ERP Instance is running and System Password specified is valid (Doc ID 2184974.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.

Symptoms

On : 5.5.1 version, Install, Migration, Upgrade

When attempting to configure the ERP instance
the following error occurs.

ERROR
-----------------------
Please verify that TNS Entry for ERP Instance is specified in CCG Home Instance, ERP Instance is running and System Password specified is valid


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the CCG
2. Navigate to Administrator > Table Space
3. Create table space

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot proceed with the table space creation to configure the ERP instance.

Cause

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