Many Similar WS findOrder Calls Are Slow Due To DB library cache lock (Doc ID 2186182.1)

Last updated on SEPTEMBER 27, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.3.0.0.0 to 7.3.0.0.0 [Release 7.3.0]
Information in this document applies to any platform.

Symptoms

In our production environment many similar findOrder WS calls are sending to OSM Server all the time, for example

<FindOrder xmlns="http://xmlns.oracle.com/communications/ordermanagement">
    <SelectBy>
        <Field>
               <Path>/CustomerHeaders/OrderID</Path>
                   <EqualTo>ChangingOrderID</EqualTo>
        </Field>
   </SelectBy>
</FindOrder>

The "ChangingOrderID" values are different in each request.

The calls are taking longer time to return and in DB it can be seen that DB engine is spending most time in
library cache lock
cursor: pin S wait on X

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms