OFSAA Login Screen Fails with 'Could Not Retrieve List of Languages' & Error on Handling I18N Service Request (Doc ID 2187548.1)

Last updated on OCTOBER 05, 2016

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.2 and later
Oracle Financial Services Profitability Management - Version 8.0.2 and later
Oracle Financial Services Funds Transfer Pricing - Version 8.0.2 and later
Oracle Financial Services Asset Liability Management - Version 8.0.2 and later
Information in this document applies to any platform.
Oracle Financial Services Profitability Management (PFT)
Oracle Financial Services Funds Transfer Pricing (FTP)
Oracle Financial Services Asset Liability Management (ALM)
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)

Symptoms

When you try to open the OFSAA login screen, you get the following message in the web browser:

Could not retrieve list of languages from Server.
Please contact the system administrator.

The following error exists in the nohup.out file in $FIC_APP_HOME/common/FICServer/bin:

[22-09-16 09:52:55,778 AM]~[DEBUG]~Handling I18N service request
Error in Handling Request :[SC:180][ST:2][SST:4][Oper:4][Version:0][EF:false][D:null][S:null][U:null][PT:2][P:nullINSTALL]
java.lang.ArrayIndexOutOfBoundsException: 2
    at com.iflex.fic.i18n.common.I18NDBProperties.initInstalledLocales(I18NDBProperties.java:406)
    at com.iflex.fic.i18n.common.I18NDBProperties.getInstalledLocales(I18NDBProperties.java:436)
    at com.iflex.fic.i18n.I18NService.handleRequest(I18NService.java:166)
    at com.iflex.fic.newservice.ServiceProxy.invokeService(ServiceProxy.java:184)
    at com.iflex.fic.newservice.NewServiceMaster.provideService(NewServiceMaster.java:211)
    at com.iflex.fic.newservice.DynamicServiceManager.provideService(DynamicServiceManager.java:297)
    at com.iflex.fic.ficserver.JavaRequestHandler.handleRequest(JavaRequestHandler.java:546)
    at com.iflex.fic.ficserver.JavaSocketConnection.run(JavaSocketConnection.java:201)

The error appears to prevent the login screen from loading.

Cause

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