Work List Hyperlinks Not Working For Emergencies And Appointments In The CDI (Doc ID 2188617.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Oracle Utilities Framework - Version 4.2.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On : MWM 2.3.0.0.0 with OUFW 4.2.0.2, Common Dispatcher Interface

ACTUAL BEHAVIOR
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Work List Hyperlinks Not Working for Emergencies and Appointments

Activity hyperlinks are not created in the Work Lists for emergencies and Appointments. Other order types seem to be working.  The following image shows 3 Activities with only one hyperlink for the third activity as indicated by blue text:

Cause

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