Customer Center is Displaying Wrong Event Start and Event End Dates On Australian Eastern Standard Timezone (AEST) (Doc ID 2189594.1)

Last updated on APRIL 03, 2023

Applies to:

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) Applications 7.5.0.11.0 version, it is observed that  Customer Center is displaying wrong Event Start Date and Event End Date for the below scenario where an account is created with "backdated to a date" within the Australian Eastern Daylight Timezone (AEDT).

Scenario:

BRM Server and all BRM Client Applications (eg: Customer Center, Pricing Center etc) are running on Australian Eastern Standard Timezone (AEST).

1. Set the PVT( pin_virtual_time) on BRM to a sample date as below (e.g. 18 May 2016 in this scenario).

5. Set Customer Center desktop timezone also to [(UTC+10.00) Canberra, Melbourne, Sydney] and date 18th May 2016 (sample date in this scenario).

6. Restart all services.

7. Using Pricing Center, commit a plan having a product with Monthly Cycle Forward and Purchase Fee.

8. Create an account with setting the backdated account creation date to "1st April 2016" and use the above plan with cycle forward and purchase charges.

9. Check the event details for Monthly cycle forward event from Customer Center in Balance -> Bill in progress -> Events associated with this item.

While checking the event details in event browser in Customer center, the Event Start date and Event End date will appear in Pacific Time Zone instead of Australian EST. All other dates for this event are aligned with local time zone which is Australian EST.

It is expected that the event browser should align these Event Start date and Event End date to Local (AEST) Timezone.

Changes

Software Changes.

Cause

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