My Oracle Support Banner

CC&B Is Not Opening In A IFRAME Of A Webpage In IE Browser (Doc ID 2194680.1)

Last updated on AUGUST 06, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
IE - Internet Explorer
URL - Uniform Resource Locator
CTI - Computer Telephony Integration
IVR - Interactive Voice Response

 CC&B is not opening in a IFRAME of a webpage in IE browser 

One of our business functionality requires to open CC&B application server url (http://host:port/spl/cis.jsp) in iframe.
But CC&B application is not loading and below error displayed on the page in Internet Explorer(IE) ...

  This content cannot be displayed in a frame
  To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame.
  What you can try:
  Open this content in a new window.

Is this issue is IE browser setting or is this possible to load CC&B Application URL in iframe.
If it works in browser, how compatible with page view.


This is a sample

We have have HTML file, inside that we are trying to open IFRAME, like below...

<iframe src="http://host:port/spl/cis.jsp" frameborder="0" style="position: absolute; overflow:hidden;height:100%;width:100%" height="100%" width="100%"></iframe>



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.